CXM — what changed in the latest 10-Q

Text added vs the prior filing · source: 10-Q · 2026-06-04

• Sprinklr provides a Unified Customer Experience Management (“Unified-CXM”) platform designed to help organizations manage customer interactions across multiple channels and teams. Our AI-native platform enables customer-facing teams, from Customer Service to Marketing, to collaborate across internal…

• Sprinklr has four main product suites: Sprinklr Social, Sprinklr Insights, Sprinklr Marketing, and Sprinklr Service. We believe that these four suites enable large and leading brands to more effectively reach, engage, and listen to their customers on the channel of their choice. We continue to inves…

• Our Unified-CXM platform utilizes an architecture purpose-built for managing Customer Experience Management (“CXM”) data and is powered by proprietary AI, collaborative workflow, automation, broad-based listening, and customer-led governance. This architecture is designed to help enterprises analyze…

• We generate revenue primarily from the sale of subscriptions to our Unified-CXM platform and related professional services. Our platform includes products that are licensed on a per-user basis as well as products that are licensed based on different volume tiers.

• Our customer base is diverse, spanning global enterprises across a broad array of industries and geographies, as well as marketing agencies, government departments, non-profit, and educational institutions. As of April 30, 2026, we have customers in more than 90 countries, with our platform supporti…

Text removed vs the prior filing · source: 10-Q · 2025-12-04

• Certain prior quarterly and annual amounts have been reclassified to conform to the current period presentation.

• Sprinklr is redefining the world’s ability to make every customer experience extraordinary.

• We do this with our evolving enterprise software – Unified Customer Experience Management (“Unified-CXM”) – that enables customer-facing teams, from Customer Service to Marketing, to collaborate across internal silos, communicate across digital channels, and leverage AI to deliver better customer ex…

• Our Unified-CXM platform utilizes an architecture purpose-built for managing Customer Experience Management (“CXM”) data and is powered by proprietary AI, collaborative workflow, seamless automation, broad-based listening and customer-led governance to help enterprises analyze massive amounts of uns…

• We generate revenue from the sale of subscriptions to our Unified-CXM platform and related professional services. Our platform includes products that are licensed on a per-user basis as well as products that are licensed based on different tiers of volume.

Text added vs the prior filing · source: 10-Q · 2026-06-04

• Market risk is the risk to earnings or asset and liability values resulting from movements in market prices. Our market risk exposures include (i) foreign currency exchange risk related to transactions and earnings in currencies other than the U.S. dollar; and (ii) interest rate risk due to changes …

Text removed vs the prior filing · source: 10-Q · 2025-12-04

• Market risk is the risk to earnings or asset and liability values resulting from movements in market prices. Our market risk exposures include (i) foreign exchange risk related to transactions and earnings in currencies other than the U.S. dollar; and (ii) interest rate risk due to changes in the re…

Text added vs the prior filing · source: 10-Q · 2026-06-04

• our Unified-CXM platform may be perceived as not being secure, our reputation may be harmed, demand for our Unified-CXM platform may be reduced, and we may incur significant liabilities.

• •pricing adjustments or concessions made to existing customer agreements;

• •customer renewal rates and our ability to expand our existing customer relationships;

• •network outages, actual or perceived security breaches, or other incidents; and

• The cumulative effects of the factors discussed above could result in large fluctuations and unpredictability in our quarterly and annual results of operations and cash flows. This variability and unpredictability also could result in our failing to meet the expectations of industry or financial ana…

Text removed vs the prior filing · source: 10-Q · 2025-12-04

• •the timing of sales and recognition of revenue, which may vary as a result of changes in accounting rules and interpretations;

• •network outages or actual or perceived security breaches or other incidents; and

• The cumulative effects of the factors discussed above could result in large fluctuations and unpredictability in our quarterly and annual results of operations. This variability and unpredictability also could result in our failing to meet the expectations of industry or financial analysts or invest…

• Any failure of our Unified-CXM platform to satisfy customer demands, achieve increased market acceptance or adapt to changing market dynamics would adversely affect our business, results of operations, financial condition and growth prospects.

• We derive, have derived and expect to continue to derive the substantial majority of our revenue from subscriptions to our Unified-CXM platform. As such, the market acceptance of our Unified-CXM platform is critical to our success. Demand for our Unified-CXM platform is affected by a number of facto…

Text removed vs the prior filing · source: 10-Q · 2025-12-04

• * Contract, instruction or written plan intended to satisfy the affirmative defense conditions of Rule 10b5-1(c) under the Exchange Act.

• ** “Non-Rule 10b5-1 trading arrangement” as defined in Item 408(c) of Regulation S-K under the Exchange Act.

• (1) Includes up to 812,250 shares subject to restricted stock units (“RSUs”) previously granted to Mr. Read that will vest and be released to Mr. Read on or prior to December 15, 2025. The actual number of shares to be sold under the Rule 10b5-1 trading arrangement will be determined, in part, based…

• (2) Includes (i) up to 50,455 shares that may have been previously sold pursuant to Mr. Scott’s Rule 10b5-1 trading arrangement adopted on March 21, 2025, which expires on December 31, 2025, (ii) 29,858 shares acquired from previously vested RSUs, (iii) 11,104 shares previously acquired pursuant to …