CXM — what changed in the latest 10-Q

Text added vs the prior filing · source: 10-Q · 2026-09-03

• the near term due to higher AI, data, and hosting costs, coupled with higher service delivery costs, and, in the long term, will vary from period to period.

• The increase in subscription revenue was primarily attributable to growth from existing customers, driven by customers expanding their use of our platform, both by increasing their subscription volumes and adding new features, as well as growth from new customers. These gains were partially offset b…

• The decrease in professional services revenue was primarily due to one-time implementation services for large-scale enterprise projects that occurred in the prior year period, as well as lower managed services activity during the current year period.

• The increase in cost of subscription revenue was primarily due to (i) an increase of $4.3 million in third-party cloud, network infrastructure, AI, and data costs, partially attributable to increased customer demand, as well as higher rates from our third-party providers, and (ii) higher personnel-r…

• The decrease in cost of professional services revenue was primarily due to lower personnel-related costs.

Text removed vs the prior filing · source: 10-Q · 2026-06-04

• Stock-based compensation expense, net of amounts capitalized$20,001 $21,280

• Comparison of the Three Months Ended April 30, 2026 and 2025

• The increase in subscription revenue was primarily attributable to growth from existing customers, driven by customers expanding their use of our platform, both by increasing their subscription volumes and adding new features. These gains were partially offset by non-renewals and reductions in contr…

• The increase in professional services revenue was primarily due to implementation services provided in connection with large-scale enterprise projects.

• The increase in cost of subscription revenue was primarily due to (i) an increase of $5.7 million in third-party cloud, data and network infrastructure costs, partially attributable to increased customer demand, as well as higher rates from our third-party providers, and (ii) higher personnel-relate…

Text added vs the prior filing · source: 10-Q · 2026-09-03

• encounter them, our business, results of operations, and financial condition would be adversely affected. In the event that we fail to maintain profitability, the value of our Class A common stock could decline.

• Actual operating results may be different from our guidance, and such differences may be adverse and material. In light of the foregoing, investors are urged to put the guidance in context and not to place undue reliance on it. In addition, the market price of our

• Class A common stock may reflect various market assumptions as to the accuracy of our guidance. If our actual results of operations fall below the expectations of investors or securities analysts, the price of our Class A common stock could decline substantially.

• customer needs. For example, in the past, we have experienced difficulties with managing the implementation of certain larger Contact Center as a Service (“CCaaS”) projects, which resulted in increased customer dissatisfaction, loss of certain customers, and a delay in recognizing revenue associated…

• We currently serve our customers using cloud service providers located around the world. Some of the cloud service providers’ facilities are located in areas prone to natural disasters and may experience events such as earthquakes, floods, fires, severe weather

Text removed vs the prior filing · source: 10-Q · 2026-06-04

• our Unified-CXM platform may be perceived as not being secure, our reputation may be harmed, demand for our Unified-CXM platform may be reduced, and we may incur significant liabilities.

• Actual operating results may be different from our guidance, and such differences may be adverse and material. In light of the foregoing, investors are urged to put the guidance in context and not to place undue reliance on it. In addition, the market price of our Class A common stock may reflect va…

• to slow their rate of expansion or reduce their number of licenses. If we are unable to meet this demand to manage customer experiences through flexible solutions designed to address a broad range of needs, or if we otherwise fail to achieve more widespread market acceptance of our Unified-CXM platf…

• their subscription-based spending, and we do not have sufficient operating history with our business model and pricing strategy to accurately predict long-term customer renewal rates. In addition, our business growth depends in part on our customers expanding their use of our Unified-CXM platform, w…

• We currently serve our customers using cloud service providers located around the world. Some of the cloud service providers’ facilities are located in areas prone to natural disasters and may experience events such as earthquakes, floods, fires, severe weather events, power loss, computer or teleco…

Text added vs the prior filing · source: 10-Q · 2026-09-03

• * Contract, instruction or written plan intended to satisfy the affirmative defense conditions of Rule 10b5-1(c) under the Exchange Act.

• ** “Non-Rule 10b5-1 trading arrangement” as defined in Item 408(c) of Regulation S-K under the Exchange Act.

• (1) Represents the modification, as described in Rule 10b5-1(c)(1)(iv) under the Exchange Act, of a written plan adopted on December 22, 2025 that was intended to satisfy the affirmative defense conditions of Rule 10b5-1(c), as then in effect, under the Exchange Act.

• (2) Included (i) 87,160 shares acquired from previously vested restricted stock units (“RSUs”), (ii) 4,969 shares previously acquired pursuant to our employee stock purchase program (our “ESPP”) and (iii) up to 127,429 shares subject to RSUs previously granted to Mr. Misra that were to vest and be r…

• (3) Includes (i) 45,453 shares acquired from previously vested RSUs and (ii) up to 74,547 shares subject to RSUs previously granted to Mr. Misra that will vest and be released to Mr. Misra on or prior to March 15, 2027.